We need to get to 999 calls as quickly as possible. Sometimes if a house does not have its name or number clearly displayed there is a delay in us reaching the patient. “It's vital that all properties display their name or number clearly and that it is visible from the road.

Our control rooms have digital mapping systems to find addresses but in a life threatening emergency it's a good idea to send somebody outside to flag the ambulance or response car down. In these cases sometimes seconds save lives.